There are two scenarios when you may encounter this issue.
1. Email/Password Mismatch
Please note that the email/username field is case sensitive. Our website may accept upper case letters, but the Mobicip app expects the email address to be entered exactly as registered. In case you forgot your password, please click "Forgot Password" and you will receive an email with a link to reset the password.
2. If your device is registered to another Mobicip account
Please ensure that you do not have any other email address registered with Mobicip that you may have used to login on this device. If you remember the account details of this old account that you no longer use, please login to the unused account on mobicip.com and go to the Devices page and delete the device. You can also send a request to email@example.com to cancel your old unused Mobicip account and we will be happy to do it for you.
If you still encounter a problem, please contact us.