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Customer Feedback Form

Dear Customer,

We are sorry to see you go. We would really appreciate if you could spend a few minutes to let us know the reason for leaving Mobicip.

The device I tried to set up Mobicip on:

iPhone

iPad / iPod

Android Phone

Android Tablet

Chromebook

Windows Laptop / Desktop

MacBook

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1. I was not able to set up the app on my child’s device
- My child’s device is managed by school
- Had trouble installing the MDM profile
- Device version is not supported by Mobicip
- Too many customization options
- Other
2. My device had issues after installing Mobicip
- Battery drained quickly
- VPN keeps disconnecting and reconnecting
- It became slow
- Apps did not work after I installed Mobicip
- Other
3. My child was able to uninstall Mobicip
- Deleted MDM
- Switched off Wi-Fi
4. Mobicip Features did not work
- Allow/block websites did not work
- Screen time settings did not work
- Location tracking did not work
- My kid’s school website is blocked
- Other
5. Mobicip did not offer the features I needed
- Monitor/block apps on Chromebook/Macbook/Windows
- Track overall time spent on device
- Track time spent on each app
- Monitor text messages
- Other

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