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Why Are My Reports Empty?

MOBICIPNEWS on April 29, 2013

If you are a Premium user, you know that your kids' online activity can be reviewed at mobicip.com or via email. Once in a while, you may see that the activity report is empty. What does this mean and what should you do about it?
Mobicip Activity Report Graph

The Checklist

It's possible that there has been no internet usage in the last 2 months, but you know it's also very unlikely. A quick sanity check to see if the protection is still in place is recommended.

iOS (iPhone, iPod touch, iPad, iPad mini)

  1. Is Safari (the default browser) enabled? Check restrictions to disable.
  2. Is any other browser app enabled? Delete app and setup restrictions for the App Store.
  3. Use Mobicip to browse and check if the activity is reported.

Android / Kindle Fire

  1. Is the default browser enabled? Go to Settings > App Restrictions to lock it.
  2. Is any other browser app enabled? Delete app and open Settings > App Restrictions to lock the Google Play Store or Amazon App Store.
  3. Use Mobicip to browse and check if the activity is reported.

Windows 7 or 8 PC

  1. Use any browser to visit a website, and check if the activity is reported.
  2. If no activity is reported, check your AntiVirus program. Some AntiVirus programs have a web filter that may interfere with Mobicip. Turn off the web filtering feature alone (and not the AV program itself).
  3. Repeat step 1 and check if things are in order.

If you have any issues or concerns, please contact support. If you are happy with Mobicip, please leave a quick review in the Apple App Store or Google Play store. Your feedback and help is much appreciated!

The Mobicip crew
Questions? Check the helpdesk
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