Check Your Device List
This may also happen when your device is replaced (or in some cases, upgraded to iOS 7 without updating Mobicip first).
Request Premium Transfer
If the wrong device has picked up the upgrade, just send a note to support(at)mobicip.com and we will make the transfer. Once the transfer is confirmed, go back online and check your device list to make sure the right devices have the upgrade.
To report issues or feedback, please get in touch with us. If you are happy with Mobicip, please leave a quick review in the Apple App Store or Google Play store. Your feedback and support is much appreciated!