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How to find crash logs for apps on iOS (iPhone, iPad, iPod touch)?

SUREN on September 21, 2011

Occasionally, we get reports that Mobicip crashes - i.e. the app launches and suddenly disappears before or during use - on the iPhone, iPod touch or iPad. If you have seen such a crash, please send us the crash log immediately so that we can troubleshoot the problem and resolve it.

When any app crashes, the crash log is saved on the device. The next time the device is sync'ed with a computer, the crash logs are backed up to the computer. Whenever you see a crash, sync the device with the computer. You should then be able to find the crash logs in the following folders on each platform.

Mac OS X
~/Library/Logs/CrashReporter/MobileDevice/<your iPhone’s name>/

Windows XP
C:\Documents and Settings\\Application Data\Apple computer\Logs\CrashReporter\<your iPhone’s name>\

Windows 7 or Vista
C:\Users\\AppData\Roaming\Apple computer\Logs\CrashReporter\MobileDevice\<your iPhone’s name>\

Please locate this file and send it to support(at)mobicip.com. Our dev team will investigate the bug and fix it as part of the next app update.

Suren

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