Error connecting to the server - Ireland, Saudi Arabia, Kuwait etc.

SUREN on July 14, 2011

Some users located in Ireland, Saudi Arabia and Kuwait (using the iPhone 4 or iPod Touch 4) had reported a network error problem. A similar error is reported if your date and time is setup incorrectly, but this one was not being resolved even with the correct date and time settings.

We are happy to note that the region-specific problem has been resolved and a beta version issued to the users who contacted us. If you are in one of these regions, the workaround is to set your time zone to GMT (London time) by following the steps below:

1. Launch Settings.

2. Select General > Date & Time.

3. Turn Set Automatically to OFF.

4. Set Time Zone to London, UK.

5. Set Date & Time to be consistent with London time.

Mobicip should work correctly after this. Please bear with us as we publish the next update via the App Store that will resolve the problem. Hearty thanks to the users who contacted us and helped beta test the solution.